We are obliged to provide return services for all customers. If your product is purchased from the alorairau official store, you are entitled to request a return or refund.
important:
1. Order service instructions:
Regarding orders, we usually send out parcels within 2 days after the customer pays for the order, and no longer than 3 days. This also means that you can receive the parcel within 3-7 working days. Our order service accepts refunds for orders within 30 days, but please note that you can initiate a refund and it will be successfully refunded at any time before we send the parcel. Please contact our customer service beyond this time.
2. Return address:
Contact: AlorairAu
Contact number: 0416 698 168
Country: Australia
Address: 1-5 Felstead Drive, Truganina, Victoria, 3029
3. Return instructions:
Regarding return parcels, please write the order number on the box before you return the parcel so that we can identify your information. At the same time, please send the parcel tracking number to our website customer service email.
4. Return packaging requirements:
Regarding the return packaging, please do not damage our outer packaging, and make sure the packaging is normal. You can open the box, but please do not damage it. At the same time, we do not require you to do any other additional packaging.
5. Terms need to be explained:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you have any further questions, please contact us at [email protected] or [email protected]
